Wyser

Wyser insights

Read all the latest news, industry updates and expert articles written by our team of world-class digital transformation experts.

Client Matters

The importance of UCD in digital transformation

Business leaders agree, in order to stay ahead of the curve, organisations must embrace digital transformation. User Centred Design plays a key part in this because meaningful digital transformation can only be achieved when people are put first.
Overcoming challenges

How can AI support better data analysis?

The applications of AI seem limitless, but how does it relate to data cleansing and analysis? From improving customer data to innovative presentation tools, data analysts have never had more support from AI.
Technology

What is Customer Journey Optimisation?

Bridging the gap between your business and customers is important. Here's how our user-centred design can help you improve your Customer Journey Optimisation (CJO).
Technology

What is Digital Transformation and how can it benefit your organisation?

Countless organisations have seen the benefits of Digital Transformation. How do they mitigate the perceived risks and how is it best implemented?
Behind the Scenes

The power of celebrating success

Director of Agile and Project Delivery, Donna Forsdyke, looks at why sometimes it's important as a team to just have fun together.
Behind the Scenes

Diversity, innovation and our values

Our values and diversity are central to our lives. If corporate life makes you feel like a round peg in a square hole, then speak to one of us - we want different, we want unusual.
Market Influences

Not afraid to admit we got it wrong

CEO and co-Founder, Mark Pearce, discusses Wyser's resilience when faced with adversity and how user centred design works in the tendering process.
Hints and Tips

3 Questions for candidates to ask in an Interview

Our CTO Neil Moffat shares his advice on the questions to ask when you're being interviewed and the red flags to look out for.
Technology

Beauty and the Beast – building trust in artificial intelligence

Gradually building trust in AI is essential to its adoption. Never rush its implementation, always bring your users on the AI journey with you so that they see the beauty it can deliver and not the beast!
Overcoming challenges

AI Ethics and Regulation

CTO at Wyser, Neil Moffat proposes a new model to govern ethics and accountability when it comes to artificial intelligence in practice.
Behind the Scenes

Pronouns - What are they and why do they matter?

Halifax Building Society made the news last week by deciding that staff can choose the pronouns they want to be known by. It generated a lot of debate. Why? And what does that mean for a company like ours?
Overcoming challenges

How the OODA Loop may have helped us escape quicker!

Director of Analysis and Business Architecture, Stuart Turner on what happened to our usual well-oiled and cohesive Wyser delivery machine when we attempted a virtual escape room.
Behind the Scenes

How we won a grant to reinvent the capture and assessment of customer case data

Our CEO and co-Founder, Mark Pearce, discusses how a concise and well-articulated application landed us a grant from Innovate UK. how-we-won-a-grant-to-reinvent-the-capture-and-assessment-of-customer-case-data
Client Matters

Move fast and not break things?

Why Wyser implements a safe and steady approach to provide the best outcome for clients.
Overcoming challenges

Are leaps of faith necessary in business?

Director of Agile and Project Delivery, Donna Forsdyke explores Model Office, stakeholder buy-in and when and where to take a leap of faith.
Overcoming challenges

Virtual offices… better or worse than traditional bricks and mortar?

Jason Wheatley, COO and Client Director of Transformation examines our virtual office software, Gather, and how it has shaped the way we work.
Technology

The engagement paradigm in digital transformation

The engagement paradigm for digital transformation is all about partnership. We examine the importance of stakeholders in the process.
Behind the Scenes

So, what is a “Startup CTO”?

Neil Moffat shares valuable insight into his role as Chief Technology Officer and his experience so far.
Client Matters

Winning the trust of key stakeholders is critical to success during digital transformation programmes

Director of Project Delivery, Donna Forsdyke examines trust and the impact that it can have on process change, as well as how we work to ensure success on our projects.
Overcoming challenges

‘People, Process, Technology’. Is it still valid?

COO and Client Director of Transformation, Jason Wheatley, discusses the relationship between People, Processes and Technology and how it works at Wyser.
Hints and Tips

What is the User Centred Design (UCD) Process?

How does User Centred Design work and what key role does it play in making improvements in your organisation?
Technology

Three steps to make Robotic Process Automation a success...

A successful RPA implementation should be led by the entire business, not just the IT department. Here's how to effectively integrate RPA into your business.
Technology

What do you need to consider before implementing a Q&A chatbot?

The factors to consider before implementing AI and automation such as a Q&A chatbot.
Behind the Scenes

New Acas partnership for Wyser in collaboration with Opencast

Acas confirmed Wyser/Opencast’s winning bid this month who will provide them with a multidisciplinary team to assist with Discovery, Alpha and Beta phases.
Technology

AI and Automation: Not just a leap of faith!

It's important to ask yourself how AI can help tackle business challenges and uncover opportunities. Mark Pearce discusses key points to consider when preparing your business for AI.
Technology

How do you choose a conversational interface provider?

How do you choose a conversational interface provider and what features should you look out for? Our COO Jason Wheatley has some advice.
Technology

Why Law Firms and ADR providers should consider chatbots

How beneficial are chatbots in transforming the way Law Firms and ADR providers handle their customers? We find out.
Technology

What is the best approach to Robotic Process automation (RPA)?

CEO Mark Pearce discusses the steps you need to take in order to best implement RPA in your business.
Technology

What is RPA and how can it help law firms and alternative dispute Resolution providers?

CEO and Client Director Mark Pearce explores automation and robotic process automation and the impact it could have on the law sector.
Behind the Scenes

Just look at that view!

Director of Agile and Project Delivery, Donna Forsdyke, discusses how she adapted to working from home during the pandemic and how Wyser embraced the change.