Wyser insights
Read all the latest news, industry updates and expert articles written by our team of world-class digital transformation experts.
The importance of UCD in digital transformation
Business leaders agree, in order to stay ahead of the curve, organisations must embrace digital transformation. User Centred Design plays a key part in this because meaningful digital transformation can only be achieved when people are put first.
How can AI support better data analysis?
The applications of AI seem limitless, but how does it relate to data cleansing and analysis? From improving customer data to innovative presentation tools, data analysts have never had more support from AI.
What is Customer Journey Optimisation?
Bridging the gap between your business and customers is important. Here's how our user-centred design can help you improve your Customer Journey Optimisation (CJO).What is Digital Transformation and how can it benefit your organisation?
Countless organisations have seen the benefits of Digital Transformation. How do they mitigate the perceived risks and how is it best implemented?
The power of celebrating success
Director of Agile and Project Delivery, Donna Forsdyke, looks at why sometimes it's important as a team to just have fun together.Diversity, innovation and our values
Our values and diversity are central to our lives. If corporate life makes you feel like a round peg in a square hole, then speak to one of us - we want different, we want unusual.
Not afraid to admit we got it wrong
CEO and co-Founder, Mark Pearce, discusses Wyser's resilience when faced with adversity and how user centred design works in the tendering process.
3 Questions for candidates to ask in an Interview
Our CTO Neil Moffat shares his advice on the questions to ask when you're being interviewed and the red flags to look out for.Beauty and the Beast – building trust in artificial intelligence
Gradually building trust in AI is essential to its adoption. Never rush its implementation, always bring your users on the AI journey with you so that they see the beauty it can deliver and not the beast!
AI Ethics and Regulation
CTO at Wyser, Neil Moffat proposes a new model to govern ethics and accountability when it comes to artificial intelligence in practice.
Pronouns - What are they and why do they matter?
Halifax Building Society made the news last week by deciding that staff can choose the pronouns they want to be known by. It generated a lot of debate. Why? And what does that mean for a company like ours?How the OODA Loop may have helped us escape quicker!
Director of Analysis and Business Architecture, Stuart Turner on what happened to our usual well-oiled and cohesive Wyser delivery machine when we attempted a virtual escape room.How we won a grant to reinvent the capture and assessment of customer case data
Our CEO and co-Founder, Mark Pearce, discusses how a concise and well-articulated application landed us a grant from Innovate UK. how-we-won-a-grant-to-reinvent-the-capture-and-assessment-of-customer-case-data
Move fast and not break things?
Why Wyser implements a safe and steady approach to provide the best outcome for clients.Are leaps of faith necessary in business?
Director of Agile and Project Delivery, Donna Forsdyke explores Model Office, stakeholder buy-in and when and where to take a leap of faith.Virtual offices… better or worse than traditional bricks and mortar?
Jason Wheatley, COO and Client Director of Transformation examines our virtual office software, Gather, and how it has shaped the way we work.The engagement paradigm in digital transformation
The engagement paradigm for digital transformation is all about partnership. We examine the importance of stakeholders in the process.So, what is a “Startup CTO”?
Neil Moffat shares valuable insight into his role as Chief Technology Officer and his experience so far.Winning the trust of key stakeholders is critical to success during digital transformation programmes
Director of Project Delivery, Donna Forsdyke examines trust and the impact that it can have on process change, as well as how we work to ensure success on our projects.‘People, Process, Technology’. Is it still valid?
COO and Client Director of Transformation, Jason Wheatley, discusses the relationship between People, Processes and Technology and how it works at Wyser.What is the User Centred Design (UCD) Process?
How does User Centred Design work and what key role does it play in making improvements in your organisation?Three steps to make Robotic Process Automation a success...
A successful RPA implementation should be led by the entire business, not just the IT department. Here's how to effectively integrate RPA into your business.What do you need to consider before implementing a Q&A chatbot?
The factors to consider before implementing AI and automation such as a Q&A chatbot.New Acas partnership for Wyser in collaboration with Opencast
Acas confirmed Wyser/Opencast’s winning bid this month who will provide them with a multidisciplinary team to assist with Discovery, Alpha and Beta phases.AI and Automation: Not just a leap of faith!
It's important to ask yourself how AI can help tackle business challenges and uncover opportunities. Mark Pearce discusses key points to consider when preparing your business for AI.How do you choose a conversational interface provider?
How do you choose a conversational interface provider and what features should you look out for? Our COO Jason Wheatley has some advice.Why Law Firms and ADR providers should consider chatbots
How beneficial are chatbots in transforming the way Law Firms and ADR providers handle their customers? We find out.What is the best approach to Robotic Process automation (RPA)?
CEO Mark Pearce discusses the steps you need to take in order to best implement RPA in your business.What is RPA and how can it help law firms and alternative dispute Resolution providers?
CEO and Client Director Mark Pearce explores automation and robotic process automation and the impact it could have on the law sector.