Wyser ASSIST
We process your recorded conversation - face to face or via phone - rapidly transcribing and accurately summarising the key points discussed.
Wyser ASSIST revolutionises the way advisors manage their calls by automating the laborious process of transcription and summarisation. Rather than manually taking notes or trying to recall key details after a conversation, advisors can give their full attention to the service user, knowing that ASSIST is capturing everything in the background. It integrates seamlessly with telephony and CRM systems, generating accurate transcripts and tailored summaries that highlight the most relevant information. These summaries are formatted for easy entry into case management systems, reducing the burden of administrative work and allowing advisors to move swiftly onto their next case.
By removing repetitive admin tasks, ASSIST significantly boosts productivity and reduces cognitive load, enabling advisors to dedicate more time to providing high-quality support. The AI-driven summaries are tailored to each organisation’s specific needs, ensuring consistency and clarity across case records. This not only improves service quality but also strengthens compliance and record-keeping. With ASSIST handling the documentation, advisors can work more efficiently, reduce burnout, and achieve better outcomes for the people they support.
We're changing the AI landscape
With cumulative decades of experience working in AI, we're passionate about staying ahead of the curve. This experience and drive have created a culture where innovation thrives, allowing us to develop exceptional products.
Using generative AI, Wyser ASSIST integrates with your systems to capture reliable data. By accurately transcribing and summarising conversations, ASSIST frees up advisors to focus on their service users. Crucially, it also allows advisors to focus on finding solutions to the more complex issues and challenges their clients face.
The impact of Wyser ASSIST
With valuable time being lost to manual call documentation, we’ve measured the impact that Wyser ASSIST can have on operations. Based on 750 hours of call handling and admin time, we anticipate the product will:
Reduced handling time to 562.5 hrs
Create admin time savings of 75%
Improve productivity to 1.4 more heads p.a.
To better understand the potential impact, why not try a demo below?
A game changer in call management
Wyser ASSIST streamlines call management by automating transcription and summarisation. Advisors can focus fully on clients, knowing ASSIST captures key details.
By cutting repetitive tasks, ASSIST boosts productivity and reduces cognitive strain. Tailored summaries ensure consistency, improve service quality, and support compliance. With documentation handled, advisors work more efficiently, minimise burnout, and deliver better outcomes.
What's the ROI?
We’re proud to have developed accurate generative AI transcribing software that offers immediate ROI. While results differ from organisation to organisation, our insights show that Wyser ASSIST has the potential to reduce call admin by 66% and call handling time by 22%.
The software is scalable and can support increasing and multiple users without performance drops. Take a look at our pricing structure or for more information, get in touch with the team
Trusted by organisations
Try it now for free
Take a closer look at Wyser ASSIST to better understand how it can improve processes for your teams. Arrange a free demo session by giving us just a few simple details.
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product feature
A trusted partner to leading organisations
Our products have been developed as a result of getting into the detail with our client's operations and understanding their pain points. We develop high-quality solutions that work hard for our customers and allow for more human interactions.
Not only have we worked with a diverse range of sectors, but we're also leading the way on issues such as reducing bias in AI and addressing hallucinations to ensure that products perform at the highest possible level for organisations.
PRODUCT FEATURE
Let's encourage conversations
If we look at an area such as the advice sector, we know that organisations are seeing an increased demand for services and a much higher percentage of extreme or complex cases. Around half are operating at maximum capacity which often means that the level of support is being scaled back.
People need time to talk to people, it's the best way to get to the bottom of complex issues and find out what's really going on in someone's life. Wyser ASSIST encourages conversations by enabling advisors to focus on the caller.
'Wyser ASSIST can help you make process improvements, save time, and reallocate resources where they're needed the most. We've found that this results in a more content workforce and an instant boost to productivity.'
Mark Pearce
Founder and CEO
Pricing plans
We offer a range of clear pricing bands based on functionality requirements and audio hours needed. If you are an AdviceUK or Alliance member you are eligible for a discount, please contact us to find out more.
Basic
Features:
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Transcription
-
Call specific summarisation
-
Basic summary styles
-
Free trial available
-
Transcript referencing
-
Overnight processing
Pricing:
/ per audio hours per month
| 0-250 | £250.00 |
| 250-500 | £500.00 |
| 500-1000 | £1,000.00 |
| 1000-1500 | £1,350.00 |
| 1500-2500 | £2,125.00 |
| 2500-5000 | £4,000.00 |
Standard
Features:
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Transcription
-
Call specific summarisation
-
Basic summary styles
-
Free trial available
-
Transcript referencing
-
Immediate processing
-
Industry summary styles
Pricing:
/ per audio hours per month
| 0-250 | £350.00 |
| 250-500 | £700.00 |
| 500-1000 | £1,330.00 |
| 1000-1500 | £1,890.00 |
| 1500-2500 | £2,975.00 |
| 2500-5000 | £5,600.00 |
Premium
Features:
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Transcription
-
Call specific summarisation
-
Basic summary styles
-
Free trial available
-
Transcript referencing
-
Immediate processing
-
Bespoke summary builder
-
Early access to new functionality
Pricing:
/ per audio hours per month
| 0-250 | £625.00 |
| 250-500 | £1,250.00 |
| 500-1000 | £2,375.00 |
| 1000-1500 | £3,375.00 |
| 1500-2500 | £5,312.50 |
| 2500-5000 | £10,000.00 |