Public sector solutions
Supporting the public sector with trustworthy, accurate and relevant AI to meet your transformational goals.
We have a deep understanding of the complexity of digital transformation in the public sector. Factors such as legacy systems, the varied, conflicting needs of multiple stakeholders, and the importance of democratic accountability are some examples of key considerations when supporting government bodies through change. There’s also a need for extensive knowledge sharing and training to enable the organisation to take full ownership of processes after implementation.
As a public sector consultancy and established experts in digital transformation, customer journey optimisation, artificial intelligence, and broader data science, we understand it is important to take steps to fully appreciate and understand the cultural and operational factors in any project. Partnering with us means peace of mind that the needs of your employees are being met every step of the way and without any hidden surprises or scope creep.
WE'VE BEEN APPOINTED TO THE FOLLOWING PUBLIC SECTOR FRAMEWORKS:
- DOS 6
- G-Cloud 13
DYNAMIC PURCHASING SYSTEMS (DPS):
- Spark
- Automation
- AI
- Digital Inclusion & Support
- Low-Value Purchase System
If your organisation has numerous stakeholders with complex needs, disparate systems that do not integrate well or legacy technology and technical debt, our approach can follow the Government Digital Services (GDS) framework.
A range of products and services that work across the public sector
Next generation chatbots
Wyser INFORM, Wyser’s next generation chatbot, uses domain specific conversational AI creating a tailored experience for your service uses. Essentially, this means that the chatbot is trained in the same way you’d train a new employee – with information specific to your market and your customers.
Wyser INFORM has been created to support early stage enquiries and can be deployed on your external or internal communications platforms. Trained on industry specific data sources, this next generation chatbot allows users to query reliable and trustworthy information. Wyser INFORM can provide useful links and suggest the next best actions, helping the service user or advisor gather the information they need to take their query to the next stage.
Reduce administration and boost productivity
Wyser ASSIST will transcribe and summarise voice, video or text-based information, significantly reducing the administrative burden on any advice or support team, freeing them up to spend more time with the people accessing that particular service. Based on the available data, models can also be developed to recognise multiple speakers and be trained to accurately transcribe accents, offering users a more accessible experience.
Accurately categorise every case
Using Natural Language Process, Wyser INSIGHT helps you to categorise, route and progress specific sets of information. This model will learn the relevant categorisation as well as suggest appropriate categorisation for submissions. By helping you to prioritise and categorise ‘work’, it will naturally reduce bottlenecks, streamline workflows and improve overall productivity. It will also significantly improve accuracy of the environment you’re operating in.
Who we work with
Our team has a wealth of experience across many public and private sector organisations and as part of Wyser, have delivered solutions in a range of advice sector services. This includes citizens advice bureaus, ombudsman, law clinics, pro bono legal advisors and a range of other support services and charities. Our focus is on improving productivity and increasing capacity to help those organisations reduce backlogs, enhance data quality and improve customer experience.
Would you like to know more about the benefits of Digital Transformation and AI solutions for the public sector?
When you choose Wyser solutions for AI, you’re not just investing in a new technology, you’re partnering with a team of leading digital transformation experts who will work with you to understand your underlying goals and support your organisation to maximise this transformative technology.
- If you’re ready to take the next step in improving your customer engagement, streamlining your operations, and enhancing your customer experience, then why not get in touch with our team?
- If you’d like to see more of what we do, why not visit our Products, Case Studies or Insights pages to find out more about what we do.
Get in touch
We deliver expert digital transformation projects and Artificial Intelligence solutions to the public sector. Get in touch with us to find out how we can help you.
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