We’re on a mission to deliver trustworthy and ethical AI. Our ethos is to use AI to support people rather than replace them, and this approach empowers the organisations we work with to do incredible things.
Whether you are seeking to improve processes, reduce mundane administrative tasks or improve customer service, we have a range of products to suit your organisational needs.
The Wyser ASSIST model effectively listens to spoken or textual conversations. It can then transcribe and summarise this content, all while having the potential to allow human oversight. It will then populate your CRM, with a summary provided to your client for their records.
Wyser ASSIST has the capability to learn from past conversations, and can deal with detailed, in-depth language and subject matter or sector-specific terms.
Using Natural Language Processing or NLP, Wyser INSIGHT is capable of categorising cases, ensuring the right codes are recorded and that the right information is going into your CRM so that it can be used for strategy and reporting.
The result is increased consistency in case category reporting, as well as the creation of a clean, useful dataset.
Wyser INFORM allows users to ask questions using natural language. It will then guide them through the process of getting advice on their specific issue, using information on previous cases from your database.
Information can then be gathered from the client in readiness for a human advisor to pick up the case further down the line if required.