Consultancy
Customer and Consumer Intake
CRM Optimisation and Case Triage

Reduce costs and increase revenues with

Wyser’s consultants who are experts in customer intake and case triage

Customer / Consumer Intake and Case Triage

Wyser consultants have a proven track record of helping clients optimise their customer intake and case triage processes.

Analyse existing processes

Wyser is business case driven, we explore the customer’s current onboarding and case triage journey, determine how that journey can be improved and prioritise against potential solutions according to customer objectives e.g., improved case creation questionnaire, use of AI powered Q&A interfaces etc.

Help build the business case for AI driven customer intake and case triage

We detail the solution that best solves the challenge, address the human factors, ensure a robust ethical approach to the use of AI and we de risk assumptions.

Implement our AI driven customer intake and case triage platform

Wyser’s configurable platform captures ‘right-first-time’ customer data, reduces downstream costs and minimises the cost to serve thereby creating new revenue streams and reducing case backlogs for our clients (click here for more details).

Optimisation of CRM, Case Management and ODR systems

If you are considering replacing or updating your CRM, Case Management, or Online Dispute Resolution (ODR) system speak to Wyser first.

Experts in CRM, Case Management and ODR Systems

With our commercial experience & technical expertise, we will work with you to recalibrate your current solutions so that they work for your business.  We do this through a combination of product knowledge, decades of software development expertise and through the use of automation techniques. 

Minimising costs whilst maximising opportunities

You will avoid having to pay implementation costs for a new system and wasting your precious time retraining staff.  Instead, you can focus on growing your business knowing that your systems are optimised to meet your current and future needs

Talk to us before making any changes

Increase efficiency and reduce costs with

Wyser’s consultants who have deep expertise optimising core CRM, Case Management and ODR systems

Process Automation

Wyser helps clients reduce their operating costs and release talented people to add value elsewhere in their organisation.

Analyse existing processes

Wyser is business case driven, we explore customer processes, determine where they will gain the mast value from RPA and prioritise potential solutions according to customer objectives e.g., short term v long term and cost reduction v service delivery / revenue growth.

Help build the business case for RPA

We detail the solution that best solves the challenge, address the human factors and de risk assumptions.

Implement our RPA platform

Wyser’s RPA platform can be executed rapidly so that business-changing initiatives can prove their value quickly (please click here for more details).

Reduce operating costs and free up valuable personnel with

Wyser’s Robotic Process Automation (RPA) platform

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