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Tamsin Kilby-Jones

Business Analyst

Experienced Agile business analyst, focusing in particular on transformational business-wide change and the implementation of business-critical software applications in a service focused, operational environment. Her experience includes process design, requirements gathering, user research, product design and specification and software implementations in contact centre, sales and customer retention, field workforce management, workforce scheduling,


  • Business analysis techniques including user research, process modelling, process improvement, requirements analysis, stakeholder engagement, workshop facilitation, root cause analysis, gap analysis across a varied range of public and private sector companies
  • Product owner responsibility, including persona analysis, user story creation, backlog management, scrum ceremonies, within dedicated software houses and within larger organisations.
My Promise
“To solve problems and create value for our clients and customers”