Tamsin Kilby-Jones

Head of Product

An experienced product leader with a proven track record of driving business transformation through innovative software solutions. I leverage a strong Agile methodology to lead cross-functional teams in the design, development, and implementation of critical applications across various domains, including contact centres, sales & customer retention, field workforce management, and workforce scheduling. My expertise spans process design, user research, product design and specification, ensuring user-centric solutions that deliver tangible business value in a service-oriented environment.

Experience

• I leverage a data-driven approach, informed by user research, process modelling, and gap analysis. I have lead successful product initiatives across public and private sectors. My expertise in stakeholder engagement and workshop facilitation ensures clear communication and alignment at all levels. I utilise root cause analysis to identify and address underlying issues, fostering continuous process improvement and maximising the impact of our software solutions.
• I bring extensive experience as a product owner, leading the charge on user research, persona development, and user story creation. I excel at managing product backlogs and facilitating Scrum ceremonies, ensuring efficient delivery across dedicated software houses and within larger organisations. This combined expertise allows me to foster a strong product vision, prioritise effectively, and drive successful outcomes for all stakeholders.