The Motor Ombudsman

We conducted a comprehensive discovery project to determine the benefits of a fully automated customer onboarding service enabled by AI.

TMO expect a significant increase in the volume of claims they manage should it become compulsory for the motor industry to use an ombudsman.

The proposed solution included:

  • A smart, AI supported, dynamic case/enquiry creation journey
  • Automated AI driven case/enquiry analysis
  • Automated AI enabled case allocation tool


  • Documented and assessed TMO’s current customer journey
  • Investigated data quality
  • Prepared a report that proves the benefits of Wyser’s automated customer onboarding service enabled by AI and how it would be implemented

AI & automation

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Customer journey optimisation

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Digital transformation

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