The Motor Ombudsman

TMO expect a significant increase in the volume of claims they manage should it become compulsory for the motor industry to use an ombudsman.

The proposed solution included:

• A smart, AI supported, dynamic case/enquiry creation journey
• Automated AI driven case/enquiry analysis
• Automated AI enabled case allocation tool

Wyser:

• Documented and assessed TMO’s current customer journey
• Investigated data quality
• Prepared a report that proves the benefits of Wyser’s automated customer onboarding service enabled by AI and how it would be implemented