Our methods are designed to deliver results, so no matter how complex or unique your project is, we will achieve the best possible outcomes.
User centred design (UCD) is a process and set of tools used to create a service that focuses on what users need first. It then balances this with technical and business requirements. We follow a clearly defined process which incorporated five key steps.
In our experience, clients will often say that they are not quite ready for digital transformation. It can often be a case of not being able to see the wood for the trees, with concerns including the quality of data available, current legacy systems or organisational culture.
We understand that organisations are complex, and that is why we take a flexible approach to transformation. When you partner with us, we will work alongside your own technical and user teams and can provide a portion of or all of the transformation.
If your organisation has numerous stakeholders with complex needs, disparate systems that do not integrate well or legacy technology and technical debt, our approach will follow the Government Digital Services (GDS) framework. The core stages of the GDS Framework are: